Refund Policy
Effective Date: August 23, 2024
Last Updated: October 25, 2025
1. Overview
At The Playbook Agency, we take pride in providing high-quality business education, digital products, and online training programs designed to help you grow and succeed.
Because our products are digital and accessible immediately upon purchase, all sales are final. This policy outlines our stance on refunds, exceptions, and support options.
2. Digital Products and Courses
All sales for digital downloads, eBooks, templates, toolkits, and online courses are non-refundable once access is granted or materials are delivered.
This policy helps us protect our intellectual property and maintain the integrity of our educational content.
3. Coaching, Consulting, and Live Programs
Payments made for coaching sessions, consultations, or live training programs are non-refundable.
However, if you are unable to attend a scheduled session, you may contact us within 48 hours to reschedule (subject to availability).
4. Duplicate or Unauthorized Charges
If you believe you were charged in error, made a duplicate purchase, or experienced an unauthorized transaction, please contact us immediately at maverickai@playbookagency.net.
We will investigate and, if verified, process a full refund for the duplicate or unauthorized charge.
5. Product Access Issues
If you experience technical difficulties accessing your course or digital materials, please contact our support team.
We will ensure you receive access promptly or provide alternative solutions if necessary.
6. Chargebacks
Initiating a chargeback without first contacting our support team may result in the suspension or termination of your access to all Playbook Agency products and services.
We encourage customers to reach out directly so we can resolve any issues quickly and fairly.
7. Subscription Services (If Applicable)
If The Playbook Agency offers recurring subscription services in the future, you may cancel at any time before the next billing cycle.
Refunds will not be issued for any partial subscription periods already billed.
8. Contact Us
If you have questions or concerns about this Refund Policy, please contact:
📧 maverickai@playbookagency.net
🌐 www.playbookagency.net
🏢 The Playbook Agency